In occurrence of vehicle damage, customer shall be sole responsible for all such loss in regardless of cause , or who, or what caused it.
In the event of accident - customer is liable to pay maximum of ₹30,000/- and customer will need to pay damage fee equivalent to the repair to Wowcarz as per the estimation quoted by authorised dealership along with Downtime losses (The customer liable to pay rent for equivalent numbers of days taking to be repaired).
In case of damage charges exceeds more than ₹30,000/- - An comprehensive insurance will be claimed and estimation difference amount will be borne by the customer and Downtime losses will be same as above.
In case of total loss - a comprehensive insurance will be claimed and any estimation difference of amount, Parking charges etc will be borne by the customer along with 3 months downtime losses will be charged due to claim process.
In case of User Negligence/Accident includes Drink and Drive - Full cost will be paid by the customer.
In situations of irresponsible or unsafe or negligent usage, there could be discretionary exceptions to this policy, whereby the Customer could be liable for all damages irrespective of whether or not Wowcarz is able to claim insurance in such cases. Such situation includes, but is not limited to:
- When the vehicle workshop and/or insurance company deem the damage to be consequential in nature. Consequential damage occurs when the Customer continues driving the vehicle even when it is performing abnormally.
- Beach /off road drive is prohibited for Wowcarz vehicle and customer will be liable to pay a compensation of Rs 8000/- in addition to other damages, if the vehicle is taken for beach/off road drive.
- Wowcarz vehicles are restricted to use for the purposes that are forbidden & prohibited by the law; customer will be sole responsible & liable for all legal actions & consequences for such usage.
- When the person driving the vehicle at the time of the incident is found to be different than the one who made the booking.
- When the Customer is not in compliance with the laws and/or with terms of the Wowcarz Customer Agreement.
- When the Customer is found to be under the influence of alcohol/narcotics while driving.
- When the number of people in the car at the time of the incident exceed the standard seating capacity of the car.
- When the incident happened in a state for which the Customer failed to pay the inter-state tax while entering the state.
- When there is misrepresentation of information in the driving license and ID proof details shared by the Customer.
- Where there is clear evidence of extremely rash and negligent driving on the Customer’s part.
- When the Customer is in violation of traffic rules or of the Motor Vehicles Act.