This is a Refundable security deposit of up to Rs 1500 to 5000 will be charged. During limited-period offers, this amount might be lower. It will be refunded within 10 bank working days of booking's end time. Post verification of fastag charges and traffic violations. Please note traffic violations will be reflected in the government portal after 3-4 days of booking end time.
Based on customer requirements we are providing multiple kilometres packages, each kilometre package in terms of kilometres limit. The total kilometres limit for your booking is determined by multiplying the duration of your booking with the hourly "Kilometre limit" of the pricing plan that you select. If extra more kilometres are driven than the total kilometres limit of your booking, the additional kms attract "extra kms charges", which vary by the car model and the city.
Kindly note all our kilometres packages are without fuel, there will be sufficient fuel we request to return back the same fuel. In case of excess fuel returned, to qualify for fuel refund, the customer should provide more than 20% compare to the trip start fuel percentage, to claim the refund customer should submit fuel bill along with the vehicle number at the time of drop off. kindly note we will NOT be able to reimburse fuel bills shared with us later refund is completed.
The fuel expense needs to reconcile reasonably with the standard fuel efficiency of the car. For the purpose of this reconciliation and for the benefit of the Customer, we assume a lower mileage than what is defined by ARAI (Automotive Research Association of India). The date on the fuel bill should fall within the booking period. Hand-written fuel bills will be considered as invalid.
Customers can cancel the booking subject to the following conditions and charges. A cancellation refund will be done through the original payment method within 10 bank working days.
Customer should inform 24 hours prior the booking start time, in such instances, 70% of the amount will be refunded, if failed to inform 24 hours prior the booking start time No-Refund will be done.
Please Note: Any Booking which is created within 24hrs from the booking start time will not be eligible for cancellation. If any cancellation request from the customer will be consider as 100% penalty.
Rescheduling has to be informed 24 hours prior to the booking start time, in such instances the following shall be applied based on the car availability,
Customers should inform 24 hours prior the booking end time, in such instances the same shall be confirmed based on the car availability.
Customers should inform 24 hours prior to the booking start time, in such instances, the same shall be applied based on car availability and the charges might differ depending on the car type.
Speed limit is from 80 to 110Kmph. In case if customer exceed the 110 speed limit you will be charged INR 500/- for each violation.
In case of Customer negligence like:
In occurrence of vehicle damage, customer shall be sole responsible for all such loss in regardless of cause , or who, or what caused it.
In the event of accident - customer is liable to pay maximum of ₹30,000/- and customer will need to pay damage fee equivalent to the repair to Wowcarz as per the estimation quoted by authorised dealership along with Downtime losses (The customer liable to pay rent for equivalent numbers of days taking to be repaired).
In case of damage charges exceeds more than ₹30,000/- - An comprehensive insurance will be claimed and estimation difference amount will be borne by the customer and Downtime losses will be same as above.
In case of total loss - a comprehensive insurance will be claimed and any estimation difference of amount, Parking charges etc will be borne by the customer along with 3 months downtime losses will be charged due to claim process.
In case of User Negligence/Accident includes Drink and Drive - Full cost will be paid by the customer.
In situations of irresponsible or unsafe or negligent usage, there could be discretionary exceptions to this policy, whereby the Customer could be liable for all damages irrespective of whether or not Wowcarz is able to claim insurance in such cases. Such situation includes, but is not limited to:
Wowcarz conducts periodical checks on vehicle performance and ensures that hired vehicles are clean. Wowcarz expects its customers to help us maintain our standards of cleanliness. The Customer must ensure that the vehicle is not soiled while returning possession. Wowcarz shall charge the following damages and penalty shall deduct from the Security Deposit of the Customer.
Wowcarz reserves the right to block, penalize, fine the Customer at our own discretion in event of non-compliance of the above.
Customers are responsible for paying all tolls & state permits. Wowcarz vehicle are registered with an all-India Permit, allowing the vehicle to enter any state of INDIA.
All Wowcarz vehicles contain Original Documents of RC Card, Insurance, All India Permit, Self-Drive License. Please stop the vehicle at the border RTO check post to obtain valid state permit by paying relevant charges. If a customer plans to go Andhra Pradesh/Kerala, then the customer should inform our customer care to allocate the vehicle which has a valid permit. In cases of non-available of existing AP/Kerala state entry permit vehicles, then Customer must pay the fee and obtain state entry permit based on their requirement.
Radio-frequency identification (RFID) Radio-frequency identification (RFID) FASTAG features are available in all the Wowcarz hassle free trip on national highway tolls. Customer should recharge fastag based on the trip duration by using phone pay or G pay only, please select Kotak Mahindra Bank and enter the vehicle number to recharge fastag, once recharge is done kindly take the transaction receipt screenshot need to be shared with our executive at the drop time. If the customer utilizes the Fastag balance without recharge we will be charged double the fastag amount used. Since fastag is not managed by Wowcarz any double charges / toll issues we are not responsible for such instance.
User negligence/accident- Full cost should be paid by the customer.
Wowcarz is not responsible for any damage to, Loss or theft of any personal property belonging to user or co-passenger or third party regardless of fault or negligence.
To avail Wowcarz service you must be at least 21 years old, and your driving license for "Light Motor Vehicles" must be at least 1 year old (at the time of starting the trip). Driving license printed on A4 sheet of paper (original or otherwise), driving license on M-Parivaahan app and commercial driving licenses will not be accepted.
The Minimum booking hours for weekdays is 18 hours, and on weekends it is 18 hours.
Security deposit will be refunded within 10 Bank working days.
No, we do not provide inter-state drop off.
Yes, the vehicle will be dropped at your doorstep.
You can extend / modify the booking post confirmation from customer support.
No, only the applicant on whose name the booking has been confirmed and verified, will be allowed to pick up the car.
Yes. You have to pay the amount as per the applicable law of the state which you intend to cross/travel. Wowcarz will refund only if an annual permit is purchased. However, reimbursement will be done based on the usage.
Charges will be based on the extra hours and extra kilometers.
For such breaches, consumers have to compensate. This depends.
Parking and Tolls charges you are required to pay. No refund will be done for the same.
You can find the car documents in the dashboard.