Privacy Policy

THESE TERMS AND CONDITIONS OUTLINE THE RULES AND REGULATIONS FOR THE USE OF WOW CARS PRIVATE LIMITED’S WEBSITE www.wowcarz.in
HCUBE WOWCARZ PRIVATE LIMITED HAVING RESISTERED OFFICE SITUATED AT No:1029 ,17th 2nd Block, BTM 4th stage, Arekere, Bangalore Pin code: 5670076


PLEASE READ THE TERMS OF MEMBER AGREEMENT CAREFULLY BEFORE USING OR REGISTERING ON THE WEBSITE OR ACCESSING ANY MATERIAL, INFORMATION OR AVAILING SERVICES THROUGH THE WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE THE WEBSITE OR AVAIL ANY SERVICES BEING OFFERED THROUGH THE WEBSITE.


BY ACCESSING THIS WEBSITE, WE ASSUME YOU HAVE AGREED TO THESE TERMS AND CONDITIONS IN FULL.


“Applicable Law(s)” means any MVT Law and other statute, law, regulation, ordinance, rule, judgment, order, decree, bye-law, clearance, directive, guideline, policy, requirement, or other governmental restriction or any similar form of, decision of, or determination by, or any interpretation, policy or administration having the force of law of any of the foregoing, by any government authority having jurisdiction over the matter in question, whether in effect as of the date of these Terms and Conditions or thereafter. “MVT Laws” means collectively, the Motor Vehicles Act, 1988 and the Rules made the reunder, or any other statutory modification amendment or re-enactment thereof “Reservation Details” means the reservation details of the Hirer and details of the Vehicle hereunder written “Schedule of Charges” means the charges which may be levied by the Hirer and more particularly described in the Schedule hereunder written “Vehicle” means a vehicle or vehicles hired by the Hirer pursuant to these Terms and Conditions


Providing Vehicle on Rental :

  1. Upon receipt of the booking request by client from the Hirer through its Website / Telephone, client has provided the Vehicle/s for hire to the Hirer for his / her bonafide personal and/or official use as indicated in booking request on a day mentioned in the Reservation Details
  2. Hirer, himself / herself, shall drive the Vehicle and that he / she is not authorized to assign/sub-let/license the Vehicle or its use to any other person whomsoever. If the Vehicle is supposed to be driven by any other person then the Hirer shall ensure that such driver is holding a valid driving license and the Hirer shall provide details of any such additional driver.
  3. The Hirer shall be solely responsible for payment of any and all toll or other road / parking charges /interstate permit charges, as applicable, during usage of Vehicle during Hire Period.
  4. The Vehicle shall be used strictly in accordance with the procedure prescribed by the manufacturer of the Vehicle in the Manufacturer’s manual supplied along with the Vehicle and also strictly in accordance with applicable Law
  5. The Hirer is not permitted to use / drive the Vehicle :
    • To carry number of persons (excluding the driver) exceeding the permissible number as specified in MVT Law
    • To ferry passengers or any goods for consideration or reward whether expressed or implied.
    • To ferry pets or any type of animals.
    • To carry any contraband, hazardous or inflammable material, firearms or other band or prohibited articles under Indian laws.
    • For any illegal or unlawful activity or purpose.
    • In any motor sport event of any kind including but not limited to racing, or rallying or for the purpose of learning driving of Vehicles or taking or giving driving lessons, speed testing or any other similar activities causing damage to the Vehicle
    • To propel or tow any other vehicle or trailer.
    • Beyond the speed limit of 100 Kms/per hour.
    • Under the influence of alcohol or drugs or sufferance of any disease or disability, which may cause his / her driving ability or which is likely to cause a source of danger to the public and/or to the Vehicle. For undertaking road trip specifically for any reward / award or for creating any record or recognitions of any nature whatsoever.
  6. The Hirer shall be liable to pay the stipulated charges as mentioned in the Schedule of Charges, if the Hirer or any other person authorized by him / her fails to observe the terms of usage of Vehicle as stated in para 5 above.


General Terms :

  1. The Hirer intending to enter into this Agreement and rent the vehicle on self drive basis should have attained 21 years of age and shall have a driving experience of a minimum of 1 year in addition to submission of a valid driving license, voter ID/Passport and credit card details to the client. The Hirer takes the Vehicle on hire at his own risk and the Hirer shall be solely liable for any accident, failure or loss or damage of any kind whatsoever that may be caused to or occasioned by the Hirer in connection with or incidental to the provision of the Rent-A-Cab services on a self drive basis. Client shall not be liable for any loss, damage, costs, charges or expenses whatsoever that may be caused to or occasioned by the Hirer or any other person seated in the Vehicle.
  2. The Hirer shall not make any addition or alteration to the Vehicle or carry out or replace any parts of the Vehicle. The Hirer shall ensure that distinguishing marks carried or exhibited in or on the Vehicle is / are not removed and that he / she shall not tamper with or damage the odometer or any other accessories fitted in the Vehicle and in case it is done, the Hirer shall be solely liable to replace the same at his / her own cost and consequences and also be liable for payment of charges as stipulated in the Schedule of Charges and any other charges incidental and ancillary thereto.


The Hirer represents and warrants that:

  1. He/she shall supply true, valid, authenticate and accurate information and documents such as identity proof and address proof on or before the commencement of Hire Period.
  2. He/she shall not transfer, assign or otherwise dispose of or purport to transfer, assign or dispose of the Vehicle by way of mortgage, charge, sublease, sale or other assignment, hypothecation, pledge, hire, encumbrance, license or otherwise in any manner part with the possession of the Vehicle or any part thereof or allow or purport to do or allow or create any lien, charge, attachment or other claim of whatsoever nature on the Vehicle or any part thereof.
  3. He/she shall not make any major additions/alterations to the Vehicle which affects the marketability of the Vehicle.
  4. He/she shall use and operate the Vehicle in the manner specified in Manufacturer Manual and also ensure that the Hirer has a valid driving license to ply the Vehicle and keep the same effective and in force at all times during the period of this agreement and till the Vehicle is delivered back to the owner in good order and condition.
  5. He/she shall use the Vehicle for the purpose as indicated in booking request and specified in Reservation Details and shall not use it for any commercial or illegal activity or purpose which is prohibited by Indian laws.


He/She shall not breach any of the terms and conditions of this Agreement either intentionally or unintentionally or endangered the Vehicle.


Remedies to the Owner:
In case of an event of default occurs, the Owner may without notice, repossess the Vehicle and for such purpose may enter upon the premises where the Vehicle may have been parked and remove/repossess the same and the Hirer shall be responsible for and indemnify owner against all actions, claims, costs and damages consequent upon or arising from such repossession and removal.


Indemnity:
That Hirer shall indemnify and keep indemnified the owner, its directors, officers, from and against:

  1. Any third party loss and/or damage/ claim caused by the Hirer during the Hire Period.
  2. Any third party property loss.
  3. Any loss, theft and damage caused to the Vehicle and /or Owners property during the Hire Period.
  4. Any claim and/or action as result of violation of laws, rules and statutes.
  5. Any loss and/or damages caused to Owner’s vehicle consequent to any misrepresentation and/or fraud and/or breach of the terms and condition of this Agreement.


Miscellaneous Terms :
The Owner reserves the right to use and share user documents and user data on any third party websites and government agency portals for the purpose of verification and authentication of the submitted documents.
Administrative and Legal Reasons: the owner cooperates with government and law enforcement officials and private parties and helps to enforce and comply with the law. Thus, the owner may access, use, preserve, transfer and disclose any information (including personal information) provided by the Hirer to any government or law enforcement officials or private parties as Owner may reasonably determine is necessary and appropriate:

  1. To satisfy any applicable law, regulation, subpoenas, governmental requests or legal process.
  2. To protect the safety, rights, property or security of Owner, Owner services or any third party.
  3. To protect the safety of the public for any reason.
  4. To detect, prevent or otherwise address fraud. Such disclosures may be carried out without notice to the Hirer.


Notice:

All notices, demands or other communications required to be given or made hereunder shall be in writing and delivered personally or sent by prepaid registered post or facsimile transmission, or email addressed to the intended recipient thereof at its address or facsimile number, email address is given below or to such address or facsimile number or email address as any party may from time to time notify other parties.


Governing Laws:

  1. This agreement shall be governed by, construed and interpreted in accordance with the laws of India.


If any term or provision of this Agreement is declared invalid by a court of competent jurisdiction, the remaining terms and provisions of this agreement shall remain unimpaired and in full force and effect.


Contact us:

If there are any questions regarding this privacy policy, you may contact us using the information below.


FAQ

How can we help you?

What do I need to rent a car?

You should be 21 years of age and above and must have a valid LMV non-transport driving license for at least 1 year.

Can I book for any period of time?

The Minimum booking hours for weekdays is 6 hours, and on weekends it is 12 hours.

How much time will you take to refund the security deposit?

Security deposit will be refunded within 10 Bank working days.

Can I book an inter-state drop off?

No, we do not provide inter-state drop off.

Can I arrange for the car to be delivered to my home?

Yes, the vehicle will be dropped at your doorstep.

How can I make the payment?

You can make the payment via debit/credit/net banking/UPI/Paytm.

Can I make changes to my booking?

You can extend / modify the booking post confirmation from customer support.

Can anyone besides the reservation applicant pick up the car?

No, only the applicant on whose name the booking has been confirmed and verified, will be allowed to pick up the car.

Do I need to pay any amount to cross the border?

Yes. You have to pay the amount as per the applicable law of the state which you intend to cross/travel. Wowcarz will refund only if an annual permit is purchased. However, reimbursement will be done based on the usage.

How will I be charged, if I return the car late?

Charges will be based on the extra hours and extra kilometers.

Who will pay traffic violations? How will it be charged?

For such breaches, consumers have to compensate. This depends.

Who will pay for parking and tolls?

Parking and Tolls charges you are required to pay. No refund will be done for the same.

Where can I find the Car documents?

You can find the car documents in the dashboard.