FAQ

How can we help you?

What do I need to rent a car?

You should be 21 years of age and above and must have a valid LMV non-transport driving license for at least 1 year.

Can I book for any period of time?

The Minimum booking hours for weekdays is 6 hours, and on weekends it is 12 hours.

How much time will you take to refund the security deposit?

Security deposit will be refunded within 10 Bank working days.

Can I book an inter-state drop off?

No, we do not provide inter-state drop off.

Can I arrange for the car to be delivered to my home?

Yes, the vehicle will be dropped at your doorstep.

How can I make the payment?

You can make the payment via debit/credit/net banking/UPI/Paytm.

Can I make changes to my booking?

You can extend / modify the booking post confirmation from customer support.

Can anyone besides the reservation applicant pick up the car?

No, only the applicant on whose name the booking has been confirmed and verified, will be allowed to pick up the car.

Do I need to pay any amount to cross the border?

Yes. You have to pay the amount as per the applicable law of the state which you intend to cross/travel. Wowcarz will refund only if an annual permit is purchased. However, reimbursement will be done based on the usage.

How will I be charged, if I return the car late?

Charges will be based on the extra hours and extra kilometers.

Who will pay traffic violations? How will it be charged?

For such breaches, consumers have to compensate. This depends.

Who will pay for parking and tolls?

Parking and Tolls charges you are required to pay. No refund will be done for the same.

Where can I find the Car documents?

You can find the car documents in the dashboard.